Frequently Asked Questions
Everything you need to know about your Scooch electronics and orders.
What is the standard shipping time for Scooch orders?
We offer standard shipping within 3-5 business days. Expedited shipping options are available at checkout for those who need their tech sooner.
Do Scooch products come with a warranty?
Yes, all Scooch electronics include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions.
What is your return policy for open-box electronics?
We offer a 30-day return window. Items must be returned in their original packaging with all included accessories to be eligible for a full refund.
Are Scooch devices compatible with international voltage standards?
Most Scooch products are dual-voltage (110V-240V). However, we recommend checking the specific product manual for your device before using an international adapter.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to our real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.